{"id":12428,"date":"2025-05-08T11:52:52","date_gmt":"2025-05-08T11:52:52","guid":{"rendered":"https:\/\/msa-matratzen.de\/?page_id=12428"},"modified":"2025-05-13T07:39:33","modified_gmt":"2025-05-13T07:39:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/msa-matratzen.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-uagb-container has-video-background uagb-block-81e3643b alignfull uagb-is-root-container\"><div class=\"uagb-container__video-wrap\"><video autoplay loop muted playsinline><source src=\"https:\/\/msa-matratzen.de\/wp-content\/uploads\/2025\/03\/About.mp4\" type=\"video\/mp4\"\/><\/video><\/div><div id=\"breadcrumbs\">\n    <span><span><a href=\"https:\/\/msa-matratzen.de\/en\/\">Main page<\/a><\/span><\/span>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f0b26735 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-3f2dc572\">\n<div class=\"wp-block-uagb-container uag-hide-desktop uag-hide-tab uag-hide-mob uagb-block-4db548b6 alignfull uagb-is-root-container\">\n<input type=\"text\" id=\"faq-search\" placeholder=\"Search Question\">\n<\/div>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-id12428_8b299d-a3 kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane12428_b812e9-42 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you roll up spring mattresses?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-1 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Yes, we do, and there is no loss of quality! Our revolutionary ROLLMAT packaging technology reduces storage and shipping costs by up to 70%.\nThe storage period for a rolled mattress ranges from 3 to 12 months, depending on the model. A mattress will return to its original shape within 72 hours after unpacking.<\/p>\n\n\n\n<p class=\"has-custom-accent-custom-color has-text-color has-link-color has-sf-pro-display-font-family wp-elements-2 wp-block-paragraph\" style=\"font-size:16px;line-height:1.4\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"https:\/\/msa-matratzen.de\/en\/logistics-distribution\/\"><strong>READ MORE<\/strong> about ROLLMAT packaging technology<\/a><\/mark>.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane12428_6e24a8-a4 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How many mattresses can fit in one truck?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-63a831ea\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-3 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">There is no single answer, as it depends on the mattress size, height, and model. For mixed orders, the numbers can vary. However, here are a few examples to illustrate how useful and cost-effective ROLLMAT packaging can be:<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-436a36a7\">\n<p class=\"has-custom-accent-custom-color has-text-color has-link-color has-sf-pro-display-font-family wp-elements-4 wp-block-paragraph\" style=\"font-size:16px;line-height:1.4\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"https:\/\/msa-matratzen.de\/en\/products\/\">Mattress \u201cPrima\u201d<\/a><\/mark><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-df1f2efd\">\n<div class=\"wp-block-uagb-container uagb-block-299d6f44\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-12fb46f1 icon-flex\"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-5 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">90*200*22 cm\u00a0 \u2013 865 pcs in one truck.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a81b13fe\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-ad66e221 icon-flex\"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-6 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">160*200*22 cm  \u2013 568 pcs in one truck.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-59021def\">\n<p class=\"has-custom-accent-custom-color has-text-color has-link-color has-sf-pro-display-font-family wp-elements-7 wp-block-paragraph\" style=\"font-size:16px;line-height:1.4\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"https:\/\/msa-matratzen.de\/en\/products\/\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><\/mark><\/a><\/mark><a href=\"https:\/\/msa-matratzen.de\/en\/products\/\">Mattress \u201cGrey Line Element\u201d<\/a><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c2ae33b5\">\n<div class=\"wp-block-uagb-container uagb-block-cc6e4fb2\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-0c107e91 icon-flex\"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-8 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">90*200*23 cm  \u2013 730 pcs in one truck.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a9fc574b\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-5b03efdc icon-flex\"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-9 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">160*200*23 cm  \u2013 413 pcs in one truck.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane12428_99d236-ef faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Are we able to have our own designs produced?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-10 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Certainly! This is our main business. You provide the designs and technical specifications, and we will produce mattresses in the required sizes, colors, and quality.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane12428_657b10-7f faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How much do custom products cost?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-11 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Our prices always depend on the total quantity of the order. The more you order, the lower the price per item. If you would like an exact quote, please let us know all the characteristics and details of the products you wish to order. Feel free to contact us, and one of our managers will guide you through the next steps.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane12428_40be6c-41 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How long does production take?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-12 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">We do our best to ensure that you receive your order as quickly as possible. After we confirm your order, the goods are typically ready to ship within 3\u20135 weeks. Please note that delivery times may be longer than usual during the holiday season.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane12428_0367c4-82 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can you advise on the terms of payment?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-796508c6\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-13 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">We discuss payment terms on an individual basis because every situation is unique, and we want to ensure that each of our customers is satisfied with our collaboration. However, the available payment options include full prepayment, partial prepayment, or post-payment within an agreed time frame.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane12428_fa73db-40 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can you send me a sample to evaluate the quality?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-3cc8ba6c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-14 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Yes, we can send you a sample so you can assess the quality and design of the product for yourself.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane12428_093e3d-b3 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is the level of defective products and how does the return process work?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-f0d3918e\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-15 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">We are proud to say that, based on long-term statistics, our defect rate only 0.27%, which is six times lower than the average in the furniture industry. However, if you do receive a defective product, the return process is straightforward, quick, and customer-friendly. Simply fill out our <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"\/en\/contact\/\">Online Reclamation Form<\/a><\/mark>, and we will respond immediately.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer uag-hide-mob\"><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer uag-hide-desktop uag-hide-tab\"><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":10292,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-no-breadcrumbs","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-12428","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 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