{"id":12428,"date":"2025-05-08T11:52:52","date_gmt":"2025-05-08T11:52:52","guid":{"rendered":"https:\/\/msa-matratzen.de\/?page_id=12428"},"modified":"2025-05-13T07:39:33","modified_gmt":"2025-05-13T07:39:33","slug":"faq","status":"publish","type":"page","link":"http:\/\/msa-matratzen.de\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container has-video-background uagb-block-81e3643b alignfull uagb-is-root-container\"><div class=\"uagb-container__video-wrap\"><video autoplay loop muted playsinline><source src=\"https:\/\/msa-matratzen.de\/wp-content\/uploads\/2025\/03\/About.mp4\" type=\"video\/mp4\"\/><\/video><\/div><div id=\"breadcrumbs\">\n    <span><span><a href=\"https:\/\/msa-matratzen.de\/\">Main page<\/a><\/span><\/span>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f0b26735 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-3f2dc572\">\n<div class=\"wp-block-uagb-container uag-hide-desktop uag-hide-tab uag-hide-mob uagb-block-4db548b6 alignfull uagb-is-root-container\">\n<input type=\"text\" id=\"faq-search\" placeholder=\"Search Question\">\n<\/div>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone faq-accordion\"><div class=\"kt-accordion-wrap kt-accordion-id12428_8b299d-a3 kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane12428_b812e9-42 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Rollen Sie Federkernmatratzen?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-1 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Ja, das tun wir, und es gibt keinen Qualit\u00e4tsverlust! Unsere revolution\u00e4re ROLLMAT-Verpackungstechnologie reduziert Lager- und Versandkosten um bis zu 70%. Die Lagerdauer f\u00fcr eine gerollte Matratze variiert je nach Modell und liegt zwischen 3 und 12 Monaten. Eine Matratze kehrt innerhalb von 72 Stunden nach dem Auspacken in ihre urspr\u00fcngliche Form zur\u00fcck.<\/p>\n\n\n\n<p class=\"has-custom-accent-custom-color has-text-color has-link-color has-sf-pro-display-font-family wp-elements-2 wp-block-paragraph\" style=\"font-size:16px;line-height:1.4\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"https:\/\/msa-matratzen.de\/logistics-distribution\/\"><strong>MEHR ERFAHREN<\/strong> \u00fcber die ROLLMAT-Verpackungstechnologie<\/a><\/mark>.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane12428_6e24a8-a4 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Wie viele Matratzen passen in einen Lkw?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-63a831ea\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-3 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Es gibt keine einheitliche Antwort, da dies von der Matratzengr\u00f6\u00dfe, -h\u00f6he und dem Modell abh\u00e4ngt. Bei gemischten Bestellungen k\u00f6nnen die Zahlen variieren. Hier einige Beispiele, die veranschaulichen, wie n\u00fctzlich und kosteng\u00fcnstig die ROLLMAT-Verpackung sein kann:<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-436a36a7\">\n<p class=\"has-custom-accent-custom-color has-text-color has-link-color has-sf-pro-display-font-family wp-elements-4 wp-block-paragraph\" style=\"font-size:16px;line-height:1.4\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"https:\/\/msa-matratzen.de\/products\/\">Mattress \u201cPrima\u201d<\/a><\/mark><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-df1f2efd\">\n<div class=\"wp-block-uagb-container uagb-block-299d6f44\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-12fb46f1 icon-flex     \"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-5 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">90*200*22 cm&nbsp; \u2013 865 St\u00fcck in einem Lkw.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a81b13fe\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-ad66e221 icon-flex     \"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-6 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">160*200*22 cm&nbsp; \u2013 568 St\u00fcck in einem Lkw.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-59021def\">\n<p class=\"has-custom-accent-custom-color has-text-color has-link-color has-sf-pro-display-font-family wp-elements-7 wp-block-paragraph\" style=\"font-size:16px;line-height:1.4\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"https:\/\/msa-matratzen.de\/products\/\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><\/mark><\/a><\/mark><a href=\"https:\/\/msa-matratzen.de\/products\/\">Mattress \u201cGrey Line Element\u201d<\/a><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c2ae33b5\">\n<div class=\"wp-block-uagb-container uagb-block-cc6e4fb2\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-0c107e91 icon-flex     \"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-8 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">90*200*23 cm&nbsp; \u2013 730 St\u00fcck in einem Lkw.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a9fc574b\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-5b03efdc icon-flex     \"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"minus\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-9 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">160*200*23 cm&nbsp; \u2013 413 St\u00fcck in einem Lkw.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane12428_99d236-ef faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">K\u00f6nnen wir unsere eigenen Designs produzieren lassen?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-10 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Selbstverst\u00e4ndlich! Das ist unser Hauptgesch\u00e4ft. Sie liefern die Designs und technischen Spezifikationen, und wir produzieren Matratzen in den gew\u00fcnschten Gr\u00f6\u00dfen, Farben und Qualit\u00e4ten.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane12428_657b10-7f faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Wie viel kosten ma\u00dfgeschneiderte Produkte?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-11 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Unsere Preise h\u00e4ngen immer von der Gesamtmenge der Bestellung ab. Je mehr Sie bestellen, desto niedriger ist der Preis pro Artikel. Wenn Sie ein genaues Angebot m\u00f6chten, lassen Sie uns bitte alle Merkmale und Details der Produkte wissen, die Sie bestellen m\u00f6chten. Kontaktieren Sie uns gerne, und einer unserer Manager wird Sie durch die n\u00e4chsten Schritte f\u00fchren<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane12428_40be6c-41 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Wie lange dauert die Produktion?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-82ed816c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-12 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Wir tun unser Bestes, um sicherzustellen, dass Sie Ihre Bestellung so schnell wie m\u00f6glich erhalten. Nachdem wir Ihre Bestellung best\u00e4tigt haben, sind die Waren normalerweise innerhalb von 3\u20135 Wochen versandbereit. Bitte beachten Sie, dass die Lieferzeiten w\u00e4hrend der Ferienzeit l\u00e4nger als \u00fcblich sein k\u00f6nnen.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane12428_0367c4-82 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">K\u00f6nnen Sie mir die Zahlungsbedingungen mitteilen?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-796508c6\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-13 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Wir besprechen die Zahlungsbedingungen individuell, da jede Situation einzigartig ist und wir sicherstellen m\u00f6chten, dass jeder unserer Kunden mit unserer Zusammenarbeit zufrieden ist. Die verf\u00fcgbaren Zahlungsm\u00f6glichkeiten umfassen jedoch die vollst\u00e4ndige Vorauszahlung, Teilvorauszahlung oder Nachzahlung innerhalb eines vereinbarten Zeitrahmens.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane12428_fa73db-40 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">K\u00f6nnen Sie mir ein Muster zur Qualit\u00e4tsbewertung senden?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-3cc8ba6c\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-14 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Ja, wir k\u00f6nnen Ihnen ein Muster senden, damit Sie die Qualit\u00e4t und das Design des Produkts selbst bewerten k\u00f6nnen.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane12428_093e3d-b3 faq-cursor-pointer\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Wie hoch ist der Anteil defekter Produkte und wie funktioniert der R\u00fcckgabeprozess?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-uagb-container uagb-block-f0d3918e\">\n<p class=\"has-text-color has-link-color has-sf-pro-display-font-family wp-elements-15 wp-block-paragraph\" style=\"color:#505050;font-size:16px;line-height:1.4\">Wir sind stolz darauf, sagen zu k\u00f6nnen, dass unsere Defektrate basierend auf langfristigen Statistiken nur 0,27 % betr\u00e4gt, was sechs Mal niedriger ist als der Durchschnitt in der M\u00f6belindustrie. Falls Sie jedoch ein defektes Produkt erhalten, ist der R\u00fcckgabeprozess einfach, schnell und kundenfreundlich. F\u00fcllen Sie einfach unser <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-accent-custom-color\"><a href=\"\/contact\/\">Online &#8211; Reklamationsformular aus<\/a><\/mark>, und wir werden sofort antworten.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer uag-hide-mob\"><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer uag-hide-desktop uag-hide-tab\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":10292,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-no-breadcrumbs","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-12428","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Moderne SchlafArt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/msa-matratzen.de\/de\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Moderne SchlafArt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/msa-matratzen.de\/de\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Moderne SchlafArt\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-13T07:39:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/msa-matratzen.de\/wp-content\/uploads\/2025\/03\/Logo_MSA_mit-Hintergrund_color.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"580\" \/>\n\t<meta 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